Frequently Asked Questions
Everything you need to know about our luxury horological products and services.
What is the standard delivery timeframe for international orders?
We offer worldwide shipping via premium couriers. International orders typically arrive within 3-7 business days, depending on your location and customs processing.
Does Rapport London offer a warranty on watch winders and boxes?
Yes, all our luxury watch winders and leather goods come with a comprehensive two-year manufacturer's warranty covering any defects in materials or craftsmanship.
What is your return policy for luxury goods?
We offer a 30-day return policy for items in their original, unused condition with all packaging intact. Please contact our concierge team to initiate a return.
Are your watch winders compatible with all automatic watch brands?
Our high-precision winders are designed with adjustable settings for Turns Per Day (TPD) and direction, making them compatible with all major luxury watch brands, including Rolex, Patek Philippe, and Omega.
How do I care for my leather watch box or travel case?
To maintain the quality of the genuine leather, we recommend wiping it with a soft, dry microfiber cloth and avoiding direct sunlight or moisture for prolonged periods.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as secure digital payment options like PayPal and Apple Pay.